If for any reason the customer is not satisfied with his purchase, the items can be returned for size change or refund within 14 days from the date of receipt of the goods.
- Returned items must not show any signs of use and must have the guarantee seals intact.
- To request the return authorization, the Customer must send an email to firstname.lastname@example.org within 14 days of receiving the goods, containing the codes of the items to be returned or the order number in the case of a total return; it must be specified if a size change or refund is required.
- The costs for shipping costs for size or color changes are free. (1 change)
The costs for all returns, which are not changes in size or color, are:
- 8 Euros in Italy by express courier or SDA.
- 20 Euro in Europe by DHL express courier.
It is not possible to make a return in our. Store.
For returns of more than two items, the shipping costs vary.
The customer can choose 2 types of compensation:
1) Change size or color:
It is possible to change for a different size or color of the same item, if available. There is only one free exchange of goods for each authorized return.
Refunds will be processed as soon as the receipt, verification and acceptance of the returned item has been completed.
Refunds will be made with the same payment method made by the customer within 14 days of receiving the return.
The return of the garments must be received at TRAFFICMULTILAB within 10 days from the written authorization to the Customer by the Returns department.
TERMS AND CONDITIONS FOR RETURNS
- The guarantee and protection seal present on the items that are returned must not be cut or broken. The garments must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and show no signs of any kind, the safety stamp / label affixed to the soles and / or any other part of the shoes must not be removed or altered in color and shape.
- Each garment must be returned including all original labels, packaging and accessories, received with the order.
- All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.
- Returns must be shipped inside the TRAFFIC box.
- In the event that the Customer receives defective goods, or that errors occur in shipments by Traffic, he is requested to follow the same instructions above. Traffic reserves the right to request photographic evidence before authorizing returns for defective merchandise.
- Swimwear and underwear (bikinis, briefs, boxers etc.) must be tried on over your personal underwear. Returns of these items will be refused and returned to the Customer if the transparent hygienic protection label has been removed, or if the items show signs of use.
- TRAFFICMULTILAB reserves the right to refuse unauthorized returns or returns sent by couriers other than that indicated in the email with the return instructions. The acceptance of these returns, however, involves a charge equal to 10% of the value of the returned goods.
- TRAFFICMULTILAB will not accept returned goods if the return does not comply with all the terms and conditions provided for in the return policy. In these cases the goods will be returned to the sender at the original shipping address.
- For non-EEC countries, any import charges or taxes are the responsibility of the customer.
For any problem please contact RESI@TRAFFICMULTILAB.IT or INFO@TRAFFICMULTILAB.IT